Scope and Benefits of Managed Mobility Services When a business company wants to optimize the performance of its workforce, the trend, nowadays, is to outsource through a managed mobility service provider to help the company manage the workforce by way of allowing the provider to use mobile devices as tools to implement any of its various services, such as: sourcing and logistics, management of services of the client company, managing devices, applications, systems, content, and data security, financial management, and even business intelligence. When advanced technologies were adopted by large companies of which their IT departments take a major responsibility and due to the complex nature of operating and managing all these technology devices, particularly mobile devices, communication management, using these devices, poses a challenge for the IT departments in terms of optimizing the investment cost of utilizing these devices, managing the devices, as well as protecting the security of the network and data. The main reason why enterprise mobility has the potential to be a dominant device for frontline workers is due to the technological characteristics of the device, which can be used in many different situations, normally, in the perspective of an employee’s routine activities; for instance, a retail worker can access product information in real time to help customers or a factory worker can immediately report a machine problem at the very instant of discovering it.
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Because the capabilities of mobile devices have become a dominant force in many companies, its investment is worth the advantages these devices have provided, such as: portability, which is the ability to use the device anywhere, and, thus, digital communication can be extended to all employees; availability, which is the ability to use the device anytime and results to better productivity; sharing, which is the ability of the device to share the device screen with others and can enhance customer service; access data in context, which is the ability of the device to access data and content when needed and can enhance customer service; capture data in real time which is the ability to capture and upload data to systems for recording purposes and improve data accuracy; improved user experience, which has the ability to streamline and improve user experience compared to the desktop device and a better engagement; personal ownership of the device, which helps employees to access to the company’s systems and reduce cost of communication system; independent system, which has the ability to be functional without affecting other systems and make the communication process efficient; geolocation, which is the ability to log position of the device with respect to the user and enhance better productivity; and built-in camera, which has the capacity to scan data for uploading into systems or recording videos and photos for knowledge sharing.
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With the advantages mentioned that are derived on smart phones and tablets alone, how much more can a company reap more benefits with the fact that the mobile device landscape is likely to progress, creating further more improved mobile devices; therefore, companies must put mobile devices high on their agenda to have the competitive advantage, especially if a major percentage of their workforce are stationed in their respective fieldwork.